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INFLOWW.COM

COMPLAINTS POLICY

 

Last Updated: June 11, 2024

 

Welcome, and thank you for your interest in our Infloww website www.infloww.com and other services provided by us (collectively, our “Service”). This Complaint Policy forms part of your agreement with us (the “Complaint’s Policy”). 

 

Who we are and how to contact us: Infloww is operated by Infinni Innovations S.A., a public limited liability company registered in the Kingdom of Spain under registration number A55470629 and having its registered office address at Calle Ten-Bel 1 P01 136 Costa del Silencio, Arona, Spain 38630. To contact us, please email our support team at [email protected] or write to us at our registered office address listed above.

 

Interpretation: In this Complaints Policy, defined terms have the same meaning given to them in the Terms of Service.

 

Eligibility: Whether or not you are a User of the Service, you can use this Complaints Policy to alert us to any complaint which you have relating to the Service.

 

Making a Complaint: If you have a complaint about the Service (including any complaint about the Content or the conduct of a User), please send your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates to [email protected]  including

 

If you are unable to contact us by email, please write to us at the following address: Calle Ten-Bel 1 P01 136 Costa del Silencio, Arona, Spain 38630

 

Procedure for Complaints: Our procedures to deal with Complaints will depend on the nature of the complaint:

 

a)       For complaints relating to illegal or non-consensual Content, we will upon receipt of your complaint:

 

(i)      we will promptly investigate your complaint using such mechanisms as we consider appropriate to the nature of your complaint;

 

(ii)     if we require further information or documents from you, we will contact you to let you know;

 

(iii)   we will in good faith investigate your complaint within seven (7) business days;

 

(iv)  if we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message;

 

(v)    if we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.

 

(vi)  Any dispute that may arise following our investigation and the resulting determination and course of action, can be contested by submitting such complaint to a neutral arbitration association at our expense.

 

b)      For complaints related to copyright infringement, these must be submitted in accordance with our DMCA Policy, and we will respond to copyright infringement complaints as set out in such policy.

 

c)       For any other types of complaints including breaches to any of our Terms of Service, we will upon receipt of your complaint:

 

(i)                   we will promptly investigate your complaint using such mechanisms as we consider appropriate to the nature of your complaint;

 

(ii)                 if we require further information or documents from you, we will contact you to let you know;

 

(iii)               we will in good faith investigate your complaint within seven (7) business days and we will in good faith take such actions as we consider appropriate to deal with the issue which your complaint has raised. All decisions made and actions taken by us will be final and cannot be appealed.  

Unjustified Complaints: You agree that you will not make unjustified complaints and that all complaints made under this Complaints Policy will be justified and in good faith. If we consider that any complaint provided under this Complaints Policy is in bad faith, we have the right to suspend or delete your User account.